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Not yet recruiting NCT07644819

Preoperative Outreach to Improve Surgical Attendance

No phase Interventional Urology

For patients and families

In plain language

An automatic summary of structured registry data. It is an orientation aid, not a substitute for the official protocol or a physician assessment.

What is being studied
The protocol lists: Preoperative Outreach.
Who it may be relevant to
Registry conditions: Urology. Basic parameters: from 18 years · All.
What needs checking
Age, condition and sex are only basic indicators. Prior treatment, laboratory values and other mandatory requirements appear in the eligibility criteria below.
Where it takes place
United States
Next step
Save the trial, show it to the treating physician, and confirm current recruitment with the study center. Costs, documents and travel →

Unsure about the terms? Read our patient guide →

Official title

Reducing No-Shows in High-Risk Urology Patients Through Enhanced Preoperative Outreach

Overview

This study aims to evaluate the impact of reminder call intervention on no-shows for urologic procedures in patients identified to be high risk for no-showing. Patients scheduled to undergo a urologic procedure will be randomized into two groups: the intervention group, who receives a series of reminder calls and text messages about appointment details and patient questions prior to the procedure date; and the control group, who receives standard care only. Secondary outcomes include rates of patient re-scheduling and healthcare utilization.

Interventions

  • Behavioral Preoperative Outreach
    Participants will receive enhanced preoperative outreach consisting of reminder phone calls 7 days, 3 days, 1 day, and on the day of their scheduled urologic procedure, in addition to standard care. Calls will review appointment details, address patient questions, assess barriers to attendance, provide text-based communication access, and facilitate referral to social work when appropriate.

Primary outcome measures

  • Procedure No-Show Rate [Time frame: From enrollment until the scheduled procedure date (up to 8 weeks)]
Secondary outcome measures (1)
  • Procedure Rescheduling Rate [Time frame: From enrollment until the scheduled procedure date (up to 8 weeks)]

Eligibility criteria

Inclusion criteria

  • Adults aged 18 years or older
  • Identified as high risk for no-show by the study predictive model
  • Scheduled to undergo a urologic procedure at UCSF/UCSF affiliated sites

Exclusion criteria

  • Younger than 18 years of age
  • Not scheduled for a urologic procedure

Criteria are shown verbatim from the registry (in English). Final eligibility is always assessed by the study center.

Healthy volunteers: No

Study design

Allocation
Randomized
Model
Parallel assignment
Masking
Open label
Primary purpose
Health services research

Study locations

United States · 1 center
  • University of California, San Francisco — San Francisco

Publications

  • Wongtangman K, Azimaraghi O, Freda J, Ganz-Lord F, Shamamian P, Bastien A, Mirhaji P, Himes CP, Rupp S, Green-Lorenzen S, Smith RV, Medrano EM, Anand P, Rego S, Velji S, Eikermann M. Incidence and predictors of case cancellation within 24 h in patients scheduled for elective surgical procedures. J Clin Anesth. 2022 Dec;83:110987. doi: 10.1016/j.jclinane.2022.110987. Epub 2022 Oct 26. PMID 36308990
  • Weaver KR, Talley M, Mullins M, Selleck C. Evaluating Patient Navigation to Improve First Appointment No-show Rates in Uninsured Patients with Diabetes. J Community Health Nurs. 2019 Jan-Mar;36(1):11-18. doi: 10.1080/07370016.2018.1555315. PMID 30793960
  • Suarez PA, Srirangapatanam S, Leng L, Momodu MM, Neuhaus J, Bayne DB. Enhancing surgical efficiency: predicting same-day cancellations in urologic procedures. World J Urol. 2025 Dec 17;44(1):48. doi: 10.1007/s00345-025-06155-6. PMID 41405624
  • Sommer JL, Jacobsohn E, El-Gabalawy R. Impacts of elective surgical cancellations and postponements in Canada. Can J Anaesth. 2021 Mar;68(3):315-323. doi: 10.1007/s12630-020-01824-z. Epub 2020 Oct 21. PMID 33085061
  • Lee CM, Rodgers C, Oh AK, Muckler VC. Reducing Surgery Cancellations at a Pediatric Ambulatory Surgery Center. AORN J. 2017 Apr;105(4):384-391. doi: 10.1016/j.aorn.2017.01.011. PMID 28336027
  • Kaddoum R, Fadlallah R, Hitti E, El-Jardali F, El Eid G. Causes of cancellations on the day of surgery at a Tertiary Teaching Hospital. BMC Health Serv Res. 2016 Jul 13;16:259. doi: 10.1186/s12913-016-1475-6. PMID 27412041

Identifiers

NCT: NCT07644819 · 26-46897

Primary sources (government registries)

View this study on ClinicalTrials.gov ↗