Validation of PET Questionnaire for Experience and Sustainability in Telemedicine. PET(Patient Experience in Telehealth)
For patients and families
In plain language
An automatic summary of structured registry data. It is an orientation aid, not a substitute for the official protocol or a physician assessment.
- What is being studied
- The protocol lists: Patient Experience in Telehealth (PET) - questionnaire.
- Who it may be relevant to
- Registry conditions: IBD, Arrythmia, Radiation Therapy Complication. Basic parameters: from 18 years · All.
- What needs checking
- Age, condition and sex are only basic indicators. Prior treatment, laboratory values and other mandatory requirements appear in the eligibility criteria below.
- Where it takes place
- Center list to be confirmed — check the primary protocol.
- Next step
- Save the trial, show it to the treating physician, and confirm current recruitment with the study center. Costs, documents and travel →
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Official title
Assessment of Patient Experience in Telemedicine: Validation of the Co-designed "Patient Experience in Telehealth (PET)" Questionnaire to Measure Experience and Assess Environmental, Economic and Organizational Impact.
Overview
Background: Telemedicine adoption has expanded rapidly in recent years, creating new opportunities for access to care, particularly for frail patients or those with mobility limitations. However, the large-scale deployment of remote healthcare services has highlighted the lack of validated instruments to systematically and multidimensionally assess patients' subjective experience. Patient experience is recognized as a key indicator of quality of care, with direct implications for treatment adherence, appropriate use of digital health technologies, and the effectiveness of organizational care models. Rationale: No instruments have been specifically validated in Italy to measure patient experience in telemedicine. In response, the Fondazione Policlinico Universitario A. Gemelli - Istituto di Ricovero e Cura a Carattere Scientifico (FPG IRCCS) developed, through a co-design process involving expert patients and healthcare professionals, the Patient Experience in Telehealth questionnaire (PET). The tool was designed to capture not only overall satisfaction, but also relational, informational, and organizational domains, as well as perceived economic and environmental impact. Objectives: The primary objective is psychometric validation of PET, assessing reliability and validity (construct, convergent, and discriminant). Secondary objectives include evaluating the perceived impact of telemedicine on care organization, patient-borne costs, and the environment, and exploring differences according to sociodemographic variables. Methods: This cross-sectional observational study will administer PET to at least 200 adult patients who received one or more telemedicine services at FPG IRCCS within the preceding three months. Content validity will be assessed by an expert panel. Descriptive analyses, exploratory factor analysis (EFA), confirmatory factor analysis (CFA), and reliability testing will be performed. A subgroup will complete a test-retest assessment after 7-14 days. Hypothesis: PET is expected to demonstrate satisfactory psychometric properties, discriminate across different levels of patient experience, and capture the perceived organizational, economic, and environmental impacts of telemedicine in healthcare delivery.
Interventions
- Other Patient Experience in Telehealth (PET) - questionnaire
The Patient Experience in Telehealth (PET) questionnaire was developed through a co-design process involving patients and healthcare professionals. The questionnaire includes a sociodemographic and telemedicine profile, followed by five Likert-scale sections covering access and technology use (6 items), communication with healthcare staff (5 items), privacy and safety (3 items), comfort, organization and integration of care (5 items), and economic and environmental impact (5 items). A general sa
Primary outcome measures
- Construct validity of the Patient Experience in Telehealth (PET) questionnaire [Time frame: 1 month]
- Internal consistency and test-retest reliability of the Patient Experience in Telehealth (PET) questionnaire [Time frame: 1 month]
Secondary outcome measures (8)
- Overall satisfaction score measured by the Patient Experience in Telehealth (PET) questionnaire [Time frame: 1 month]
- Accessibility score measured by the Patient Experience in Telehealth (PET) questionnaire [Time frame: 1 month]
- Usability score measured by the Patient Experience in Telehealth (PET) questionnaire [Time frame: 1 month]
- Perceived effectiveness score measured by the Patient Experience in Telehealth (PET) questionnaire [Time frame: 1 month]
- Organizational impact score measured by the Patient Experience in Telehealth (PET) questionnaire [Time frame: 1 month]
- Patient-reported economic impact measured by the Patient Experience in Telehealth (PET) questionnaire [Time frame: 1 month]
- Patient-reported environmental impact measured by the Patient Experience in Telehealth (PET) questionnaire. [Time frame: 1 month]
- Association between PET domain scores and sociodemographic and clinical variables [Time frame: 1 month]
Eligibility criteria
Inclusion criteria
- Age ≥18 years
- Receipt of at least one telemedicine service at FPG IRCCS
- Provision of informed consent to participate in the study.
Exclusion criteria
- Cognitive or linguistic difficulties preventing comprehension of the questionnaire, in the absence of an available caregiver to provide assistance.
- Exclusive use of telemonitoring services or asynchronous reporting, as the survey focuses on synchronous interactions (e.g., video consultation).
Criteria are shown verbatim from the registry (in English). Final eligibility is always assessed by the study center.
Healthy volunteers: No
Study design
- Observational model
- Cohort
Study locations
Center list to be confirmed — check the primary protocol.
Identifiers
NCT: NCT07392606 · 8198