Hospitality Oriented Service Perception Evolution With Robots (HOSPER)
For patients and families
In plain language
An automatic summary of structured registry data. It is an orientation aid, not a substitute for the official protocol or a physician assessment.
- What is being studied
- The protocol lists: Innovative hospital reception service with social robot NAO, Innovative hospital reception service with social robot PEPPER.
- Who it may be relevant to
- Registry conditions: Quality of Hospital Entrance Reception, Social Robots. Basic parameters: from 65 years · All.
- What needs checking
- Age, condition and sex are only basic indicators. Prior treatment, laboratory values and other mandatory requirements appear in the eligibility criteria below.
- Where it takes place
- Italy
- Next step
- Save the trial, show it to the treating physician, and confirm current recruitment with the study center. Costs, documents and travel →
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Overview
The HOSPER project aims to determine if using Pepper and NAO social robots at the IRCCS INRCA in Ancona's (Italy) entrance is a viable way to improve the current reception and guidance services for hospital visitors. The robots will offer proactive assistance and directions to departments.
Detailed description
The primary aim of the "HOSPER" project is to assess the feasibility of an innovative reception and proactive guidance service designed to enhance the quality of the existing service provided by the IRCCS INRCA in Ancona (Italy). This will be achieved through the deployment of two social robots, Pepper and NAO, located at the hospital entrance to provide information to users inquiring about directions to specific departments. Furthermore, the study will evaluate the level of participant satisfaction with their interactions with the robots.
Interventions
- Other Innovative hospital reception service with social robot NAO
The robot NAO welcomes the user and asks how it can assist them. At this point, the user responds, and the robot, in turn, replies in two possible ways: If it has not understood the request, it prompts the user to rephrase it, and the process returns to the previous point. If it has understood the request, it explains the route the user needs to follow. Once the interaction has been successful or two consecutive attempts have failed, the robot asks the user if the necessary information has been - Other Innovative hospital reception service with social robot PEPPER
The robot PEPPER welcomes the user and asks how it can assist them, stating the following phrase: "Good morning and welcome to INRCA. I am PEPPER and I am here to provide directions to help you reach your desired location within the hospital. Which department do you need to reach or which exam do you need to take? " At this point, the user responds, and the robot, in turn, replies in two possible ways: If it has not understood the request, it prompts the user to rephrase it, and the process retu
Primary outcome measures
- perceived quality of the innovative reception service [Time frame: immediately after the intervention]
Secondary outcome measures (1)
- Usability [Time frame: immediately after the intervention]
Eligibility criteria
Inclusion criteria
- Possession of full cognitive capacity;
Exclusion criteria
- • Lack of written informed consent
Criteria are shown verbatim from the registry (in English). Final eligibility is always assessed by the study center.
Healthy volunteers: No
Study design
- Allocation
- Randomized
- Model
- Parallel assignment
- Masking
- Open label
- Primary purpose
- Other
Study locations
Italy · 1 center
- IRCCS INRCA Hospital — Ancona
Identifiers
NCT: NCT07002411 · INRCA_008_2024