MyChart Proxy Outreach to Parents (MyPOP)
For patients and families
In plain language
An automatic summary of structured registry data. It is an orientation aid, not a substitute for the official protocol or a physician assessment.
- What is being studied
- The protocol lists: Email, Text, Patient Portal Message.
- Who it may be relevant to
- Registry conditions: Health Technology. Basic parameters: from 18 years · All.
- What needs checking
- Age, condition and sex are only basic indicators. Prior treatment, laboratory values and other mandatory requirements appear in the eligibility criteria below.
- Where it takes place
- United States
- Next step
- Save the trial, show it to the treating physician, and confirm current recruitment with the study center. Costs, documents and travel →
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Official title
MyChart Proxy Outreach to Parents (MyPOP): Mode of Outreach to Parents for Proxy Patient Portal Enrollment
Overview
The goal of this randomized controlled trial is to assess the extent to which different modes of contacting parents who have not yet enabled to access to their children's medical records will result in greater proxy access. The main questions the study aims to answer are: * will outreach via text or patient portal message result in more parents having access than usual care (which is in-office suggestions to get access). * which mode - text or portal - will get more parents access. Participants will get a text message, or a portal message through their own patient portal, or no message. The investigators will check access to see which group has increased more during the study period.
Detailed description
This study aims to evaluate the feasibility and impact of contacting parents/guardians of children seen in pediatric primary care practices to establish their proxy access to the EHR patient portal, called "MyChart." The primary objective of the study is to determine if directly messaging a guardian results in activation of proxy access to a child's MyChart at a higher rate compared with no specific messaging (usual care).
A secondary objective of the study is to compare messaging strategies, with one arm being a message to the guardian's patient portal, and the other text messaging.
Another secondary objective of the study is to ascertain whether sending information about activation to a guardian via text or email (as preferred) will result in self-activating their own Electronic Health Record (EHR) patient portal access.
At the conclusion of the study, the investigators will determine best-method for activation and utilize this method to invite guardians initially randomized to the usual-care arm of the study.
Interventions
- Behavioral Email
Email message sent to guardian with proxy information. - Behavioral Text
Text message sent to guardian with proxy information. - Behavioral Patient Portal Message
Patient portal message (MyChart) to guardian with proxy information.
Primary outcome measures
- Proportion of participants who activate MyChart Proxy Access [Time frame: up to 12 weeks]
Secondary outcome measures (1)
- Proportion of guardians' who activate a personal MyChart account [Time frame: up to 12 weeks]
Eligibility criteria
Inclusion criteria
- Guardian of a child aged ≤12 years seen in one of the two identified health centers within the last 3 years with guardian status and contact information documented in the child's EHR
Exclusion criteria
- Preferred method of contact for guardians with no MyChart is telephone or physical letter to home
- Guardians with EHR proxy access already activated for all children in their care.
Criteria are shown verbatim from the registry (in English). Final eligibility is always assessed by the study center.
Healthy volunteers: Yes
Study design
- Allocation
- Randomized
- Model
- Parallel assignment
- Masking
- Open label
- Primary purpose
- Health services research
Study locations
United States · 4 centers
- Cornell Scott Hill Health Center — New Haven
- Fair Haven Community Health Center — New Haven
- Yale New Haven Health — New Haven
- Yale School of Medicine — New Haven
Identifiers
NCT: NCT05989308 · 2000034372 · 000